E Squared

Yesterday I introduced you to Harvey Mackay, the business success guru who seems to have a great answer for everything.  One of his truisms (and the sub-title to one of his books) is:

 Do What You Love,
 Love What You Do,
 and Deliver More Than You Promise.

One of the companies I work for calls delivering more than you promise: “Exceeding Expectations!”  They even give a nice shiny lapel pin for us to wear once we’ve passed their training.

In business, just meeting expectations is how things get sold.  But satisfied customers will shop anyplace. LOYAL customers will proactively come to you first.  Exceeding expectations in price, quality, and service creates loyal customers. 

In everyday life, exceeding expectations is the means by which enhanced value in relationships is created. 

While Carpe Diem Life is about seizing the day, it’s also about continual improvement that will pay huge dividends in the future. 

Today’s Carpe Diem Life Lesson:  Look for ways to seize the day by delivering more than you promise.  E Squared!